Mirakl Marketplace Integration

The problem

Marketplace orders were being handled across Mirakl and Zoho Inventory, with shipment updates, documents, and failed syncs requiring manual coordination. The integration needed to move orders on a schedule, avoid duplicates, and make failures visible to the support team.

What the integration does

Import Mirakl orders

• Fetches new and pending orders on a schedule
• Processes orders in batches
• Checks for an existing order before creating one in Zoho Inventory
• Accepts eligible marketplace orders

Return shipment updates

• Sends shipment and fulfilment updates back to Mirakl
• Keeps marketplace order status aligned with Zoho Inventory

Handle order documents

• Moves the documents required by the order process
• Makes those files available to the teams working in Zoho

Record failed syncs

• Logs errors and exceptions in Zoho Desk
• Gives the support team one place to review failed syncs and unusual cases

Technical implementation

• Scheduled triggers start each import
• REST APIs move order and shipment data between Mirakl and Zoho Inventory
• Validation runs before records are created or updated
• Zoho Desk stores errors and exceptions that need review

Result

New Mirakl orders are imported on a schedule, checked for duplicates, and created in Zoho Inventory. Shipment updates return to Mirakl, while failed syncs are recorded in Zoho Desk for review.